Returns & Exchanges



Online orders will be processed and shipped within 48 hours unless otherwise notified. All orders are shipped via Canada Post. We will ship anywhere in the world!

Returns & Exchanges

Head-Lites Pet Products Inc. will accept returns and exchanges within 30 days of purchase for all unworn / unused products in their original packaging. We will require proof of original purchase as well. Please email for an RA# and further instructions. Buyer is responsible for all of the costs associated with returning the original product back to Head-Lites. Should an exchange be required, Head-Lites will ship the replacement collar to you at our cost to share the shipment costs.

If you have purchased your product from one of our retail partners, please contact them directly.

All sales are final on customized collars.

Unless a manufacturing defect is present, we can not accept returns or exchanges for worn / used products. If the product is defective in or outside of the warranty period, please contact us at - we'll be happy to help and address any of your questions.