Returns & Exchanges



Online orders will be processed and shipped within 48 hours unless otherwise notified. All orders are shipped via Canada Post. We will ship anywhere in the world!

Returns & Exchanges

Head-Lites Pet Products Inc. will accept returns and exchanges within 30 days of purchase for all unworn / unused products in their original packaging. We will require proof of original purchase as well. Please email for an RA# and further instructions.

If you have purchased your product from one of our retail partners, please contact them directly.

Unless a manufacturing defect is present, we can not accept returns or exchanges for worn / used products. If the product is defective in or outside of the warranty period, please contact us at - we'll be happy to help and address any of your questions.